Customer Service In the ever-accelerating race for competitive advantage, many hotel operators ar focusing on guest attend as a way to differentiate their properties from the competition. Hiltons Customer Information System, so Melias improvement customization and Marriotts Wired Rooms are all examples of this trend. A further indication of the industrys renewed focus on inspection and repair comes from Barry Sternlicht, CEO of Starwood Hotels. The world is changing rapidly. While we own fantabulous physical assets around the world, it is our 30 million customers who represent the festal and unrecognized asset of our company in this internet age.
We are determined to build a customer-centric organization, a company that gift take advantage of unprecedented advances in engineering to cure nearly every facet of its core operations? A statement like this from a major hotel company shows that the improvement revolution of the 21st century has already begun. But technology is only a tool to creat...If you want to get a full essay, order it on our website:
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